What Our Clients Have to Say About Us
Thank you once again for the fantastic effort given by you and your team for our recent Opinion Survey. It was much appreciated.
I have been very impressed with your company's level of service and responsiveness. Thanks very much.
Quantum's survey services in producing additional information in a timely manner, subsequent to the survey analysis was critical. Quantum's work throughout the survey process was brilliant.
It was very smooth this year (2009). Excellent service, even better than last year
The new analytical tables that you provided this year were very well received by the management team. We were particularly grateful for the support provided in producing information in formats that were immediately useable for preparing presentations. As a result of this we have been able to make good use of the information with much less effort in preparing the data. A great result.
Easy-going, approachable and highly aware of the client's needs.
Professional, client-focused, methodical.
Quantum are specialists in delivering employee surveys, complete with benchmarks, in professional and user-friendly formats, with guaranteed confidentiality.
It was important to us that Quantum was flexible in responding to our changing brief and also that they were able to provide information about survey validity, reliability, etc, on request for us to provide to our Executive Committee.
Respected, efficient, fast turnaround.
IMB was impressed with Quantum's commitment to understand our needs and with their flexibility to deliver on these requirements. We were also impressed with their timeliness of delivery and the seamless interface with both Quantum and IMB's technology.
Des is a recognised expert in the field of Organisational Consulting. He sets and maintains the highest standards of ethics, integrity and professionalism and can be relied upon to constantly exceed expectations. I particularly value his expertise and counsel and can unreservedly recommend him to any organisation who is seeking a pragmatic, customer-focused provider whose outputs will produce a superior and tangible commercial results.
Responsiveness is always good. Reports have had favourable feedback from employees about look and ease of understanding. Respondents seem assured of confidentiality of answers - possibly contributing to significant increase in response rates over a four-year period. Maureen King
I do appreciate that when a timeline is agreed upon, the team at Quantum will produce the desired outcome ahead of time. They also respond very well to tight deadlines. Tim Hopson
Always impressed by the level of professionalism and customer service - particularly Quantum's fantastic turnaround times and responsiveness. Thank you. Shelley Micale
Excellent. A dedicated, customer-focused company, which delivers superior performance. Quantum is a wonderful company to work with. Requests are always met promptly, staff are accessible at all times. They are responsive and deadlines are always met. Kate Scott
I have been very impressed with the promptness of response to any questions we have. This is our second survey with Quantum and I have been very impressed both times with the quality of the product and the responsiveness of the team. Terri Greenfield
These reports are exactly what I was after - many thanks for your help and very prompt attention. Once again, Quantum has exceeded my expectations! Given that we only sent through the finalised hierarchy late last week, your turnaround time is awesome! Julie Wood
Quality, efficient, helpful, timely, professional. Ian Gofton
The service provided by all Quantum staff was exceptional. All staff were professional and responsive to my needs at all times. Congratulations. Helen O'Reilly
One of the best service providers I deal with. They always provide an excellent service, and are readily accessible. Nothing is too difficult; Quantum does a fantastic job. Mark Smith
I am delighted with the partnership approach and feel of the service from Quantum. Thank you for the excellent support. We are also very happy with Quantum's service and pro-active approach. It's a pleasure to work with you. Karen Buckingham
Quantum has done a great job in working with SA Water and delivering presentations to our senior managers. David is highly regarded by the senior managers. Quantum's communication and explanations were clear and thorough. Natalie DeBoo
Overall, I was very impressed with the friendly and efficient service. Leanne Griffiths
Thanks to all of you. It has been a pleasure. Keith Mitchell
Services can best be summed up as follows: Quality: very high; Quantity: as required; Resources: sufficient; Time: delivery well within time frame. Martin Sims
Cardinia is a long-term client of Quantum and we are very satisfied with the level of service and relationship. Di Ashton
I have enjoyed the relationship that we have had with Quantum. I have always been impressed with Quantum's work and the service levels provided. Geoff Searle
Quantum represents quality service whilst providing a product that meets our requirements. Lesley Jones
Quantum has established a good relationship with Mecu. Thanks for your services!! Damien Walsh
Quantum has demonstrated excellence in their field. Colin Wirth
Executive reports were supplied quickly and at a reasonable cost. Access to staff during survey and processing was VERY GOOD. All the staff were polite and helpful. All in all a very smooth survey. Bruce Collins
Quantum offers very good value for money. The staff are extremely helpful and patient.
Excellent response to our needs as the project progressed. Always contactable and helpful in progressing the project. Paul Healey
Great result - enjoyed working with you and your team. Everyone was highly professional and they took the time to get to know client needs. Excellent integration of "The Cardinia Way" values into the overall program. Steve Swiderski
Cardinia has enjoyed a long and fruitful association with Quantum which will be continued into the future. Di Ashton
You have done a great job in accommodating our needs. Daniel Grant
Reports look great. We are very happy with the process and insight that the reports have provided. Mary-Anne Horner
Overall considering this is the first time that IWL has conducted a customised staff survey, I was surprised and pleased with Quantum's considerable assistance with this project. I look forward to an ongoing relationship. Nick Pratley
We reviewed 16 survey research firms and appointed Quantum Management International for the following reasons:
We have been delighted with the way that Quantum had managed the process. In particular, I would like to mention areas of significant satisfaction: Jacquie Hudson
Happy with service provided…Have come to expect excellent work and quality from Quantum and was not disappointed…Their grasp of and quick responses to requests were, as always, excellent. Sue Lancaster
I appreciate your flexibility with our changing needs as this project has evolved. Your support at every stage was clear and very valuable. Very excellent customer service, useful contact at critical moments with you saved the day. Grace Minton
We chose Quantum for the following reasons: Jeff Farrell
Well done everyone at Quantum. This analysis is excellent. It provides focus on key issues for teams and identifies those teams in need of specific intervention as well as those teams that we can learn from. With this and the KPI drivers, you have taken your analysis to a higher level again. Once again thanks for all your efforts. Therese Raeburn
Quantum's surveys are the BMW of the survey world. Bill Brooks
I appreciate you providing us with quick responses to our requests, that were demanding and, at times, urgent. You and your team were always available for us to contact… Your input and ideas into running the survey and the feedback process were very much appreciated. Dr Dean Williams
The success of TAC Insurance was very much a team effort… I was fortunate in having a fine team working with me. Quantum's achievements are widely acknowledged outside of TAC Insurance and have played a major role in developing a very professional workforce." Leon M L'Huillier
Thank you for your help in designing and analysing our survey data… it has proved to be an extremely useful and beneficial tool. Lynda Harris
Thank you for the very easy and unproblematic working relationship which has existed over the past few months. Your professionalism and efficiency was regarded highly by our Executive Team and it was an enjoyment to work with you all. Ryan Littlemore
Thank you once again for the fantastic effort given by you and your team for our Opinion Survey. It was very much appreciated. Paula Sheppy
Quantum's survey services in producing additional information in a timely manner, subsequent to the survey analysis was critical. Quantum's work throughout the survey process was brilliant. Keith Mitchell
Thank you for your presentation to the leadership group. The feedback we have received has been positive. In particular, participants commented that the presentation of the information was clear and easy for them to understand. Donati Kelly
Excellent service, especially with regard to the delivery of results. Follow up during the project also very good, breakdown of responses/response rate extremely valuable. Good advice provided.
On behalf of the Eyre Region our thanks for your speedy and comprehensive support throughout the process.
Quantum staff are very helpful and explained the process well. Easy to get in contact with and response times were excellent even with short notice.
Survey results are used to measure staff satisfaction, a KPI in our business plan. Importance of having these annual surveys is therefore very high - in particular benchmarking data is invaluable. We have recommended Quantum services to other organisations.
Quantum has been great and responded to all my queries in very first time and very helpful in setting up the second survey with all changes.
Can I add that to date I have been very impressed with Quantum's level of service and responsiveness Melinda Craig
Trustworthy and Reliable with an understanding of the business needs of their customers. Quantum provides enthusiastic service with a commitment to the goals of Satisfac. I feel very comfortable in dealing with Quantum as a result of their one on one service.
From our perspective, a great outcome was achieved with everything. You guys have been excellent! Our CEO was very pleased with the final product and with the short time frame that it was developed. He was also very pleased that the results will be ready for the executive offsite meeting. Alexis Beckwith
Thanks for all your assistance over the past few months - it has been great to work with such an efficient and friendly bunch of people. Des - a special thanks for all that you have done up here; it is going exceptionally well thanks to you and Ian. Thanks for multiple emails with all the results, it is really impressive work. Daryll Hinde |
Clients
News
Abacus Convention Cairns, 2011 Quantum is pleased to again sponsor the Cafe Bar and an Exhibition Stand at the Abacus Convention 2011. This year's convention will be held in Cairns from 22-26 October at the Convention Centre. We look forward to meeting you all there! |
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