Employee Opinion Survey

The Employee Opinion Survey obtains employee feedback on a comprehensive range of cultural and performance measures that impact organisational effectiveness.

The Employee survey can be customised to only include measures that are relevant to your organisation.

A non-exhaustive list of the measures that Quantum can incorporate into a customised Employee Opinion Survey for your organisation include:

Quantum's measures have been developed over seventeen years and have been designed around internationally recognised organisational effectiveness models, the most notable of which is the Harvard Service Profit Model.

The Harvard Service Profit Model is based on the premise that profitable growth is created by loyal customers who are provided with excellent service by committed, responsible and satisfied staff. Engaged staff are in turn a result of capable, committed and effective leadership from management, together with high internal service quality.

Quantum’s Approach: Employee Opinion Survey

Quantum will use advanced statistical procedures to assess the relationships between the measures utilised in your Employee Opinion Survey. Key Performance Indicators that are critical to the success of your organisation will be assessed to establish what other issues are driving them. This procedure will also provide you with two or three critical areas to focus on in order to improve the overall effectiveness of your organisation.

Open ended comments (Qualitative Data) will be analysed in order to give meaning to the quantitative data and highlight specific areas where your organisation is performing effectively and where it needs to improve.

Organisational Culture and Values will also be analysed in order to determine areas that are operating in accordance with Organisational Values, and areas where corporate vision and values need to be reinforced.

Quantum will guide managers through a step by step process of action planning and improvement which they can use to develop realistic team, business unit and/or departmental action plans as a result of the information obtained from the Employee Opinion Survey.

For a complete list of Employee Opinion Survey outputs please visit Survey Analysis. For more information on the action planning process, please visit Action Planning.

Benchmarking: Employee Opinion Survey

Quantum's extensive and varied client database ensures we are able to provide highly accurate and up-to-date industry specific benchmarks for all our performance measures, both nationally and internationally.

Benchmarking is an essential element of any Employee Opinion Survey. Some Employee Opinion Survey performance measures are considerably tougher than others, and need to be seen in their correct context. Furthermore, scores for particular Employee Opinion Survey performance measures can vary significantly by industry. In order to obtain an accurate picture of where your organisation is placed in comparison to competitors, it is integral that you utilise industry specific benchmarking.

Benefits: Employee Opinion Survey

The benefits gained from conducting an Employee Opinion Survey will be specific to the measures that you employ, however the following benefits can generally be expected:

• Identify employee attraction and retention strategies.
• Enhance employee engagement levels.
• Identify training needs.
• Build relationships between internal customers and suppliers.
• Build alignment to organisational vision, values and purpose.
• Establish more effective communication throughout the organisation.
• Improve leadership and management behaviours.
• Create a valuable pool of ideas and suggestions for improvement.
• Establish a uniform, organisation-wide employee engagement index for comparative purposes, both internally and against external benchmarks.
• Highlight underperforming areas in relation to critical performance measures and cultural alignment.