Survey Process

From our perspective, a great outcome was achieved with everything. You guys have been excellent!

Alexis Beckwith
Human Resources Director
AVIVA

Easygoing, approachable and highly aware of the clients’ needs.

Dianne Adamo
Senior Manager, Organisational Development
Savings & Loans Credit Union

Professional, client-focused, methodical.

Vicky Dimanopoulos
A/Employee Relations Manager
Insurance Commission of WA

Thanks for all your assistance over the past few months - it has been great to work with such an efficient and friendly bunch of people. Des - a special thanks for all you have done up here, it is going exceptionally well thanks to you and Ian - thanks for multiple emails with all the stats., impressive work.

Daryll Hinde
Office of the CEO
Gold Coast City Council

Thank you for your help in designing and analysing our survey data… it has proved to be an extremely useful and beneficial tool

General Manager, Human Resources
National Finance Company

The success of TAC Insurance was very much a team effort… I was fortunate in having a fine team working with me. Quantum's achievements are widely acknowledged outside of TAC Insurance and have played a major role in developing a very professional workforce.

Leon M L'Huillier
Ex-Chairman & CEO
TAC Insurance

Quantum's surveys are the BMW of the survey world.

Bill Brooks
General Manager, Service Centre
Suncorp - Metway

Quantum has done a great job in working with SA Water and delivering presentations to our senior managers. David has been highly regarded by the senior managers and his communication and explanations were clear and thorough

Human Resource Project Manager
South Australian Water Corporation

I am delighted with the partnership approach and feel of the service from Quantum. Thank you for the excellent support. Also with Quantum's service and pro-active approach. It's a pleasure to work with you.

Karen Buckingham
Senior Organisational Development Consultant
Western Power

Excellent work by the Quantum team in the face of some challenging circumstances.

Organisational Development Project Manager
NSW Energy Company

One of the best service providers I deal with. Always provide an excellent service, readily accessible and nothing is too difficult, Quantum does a fantastic job.

Mark Smith
Head of Business Services
Police and Nurses Credit Society

The service provided by all Quantum staff was exceptional. All staff were professional and responsive to my needs at all times. Congratulations.

Helen O'Reilly
Executive Manager, Employee Relations
NSW Teacher's Credit Union

Excellent. A dedicated, customer focused company, which delivers superior performance. Quantum is a wonderful company to work with. Requests are always met promptly, staff are accessible at all times, are responsive and deadlines are always met.

Kate Scott
Organisational Development Project Manager
CSL Limited

Survey Process

News

HR Summit Brisbane, October 2011

This will be Quantum's third year sponsoring and exhibiting at the HR Summit Brisbane.

We will be delivering a paper on Measuring and Managing Organisational Culture.

We also look forward to catching up with our Brisbane Clients.

The steps necessary to implement an effective survey are as follows:

Stage 1: Design & Communication

Assess Client Needs

Quantum's Director or a Senior Associate will meet with you to discuss the organisational issues that you are facing.

Following this initial meeting / discussion, Quantum will send you a proposal outlining our deliverables, their proposed delivery dates and an indicative cost schedule.

Content and Design

Once appointed, Quantum will provide your organisation with a one-page KPI Checklist that lists the 43 Key Performance Indicators (KPIs) available to be measured, together with their supporting definitions.

These KPIs are based on international organisational development models and have been proven statistically reliable for 16 major industry sectors.

You will be invited to go through the KPI Checklist and indicate any additional areas of interest other than those already indicated as relevant during your initial meeting with Quantum.

Based on this information, a draft survey instrument will be prepared and submitted for your approval.

Quantum places top priority on establishing the needs of our clients and will often recommend an interview approach (Focus Groups) rather than a quantitative survey approach. Please visit Support Services for more information on Focus Groups.

Communication

Quantum will provide you with a series of aides to assist you in communicating the survey to employees. These include:

Briefing Notes on how to achieve a high response rate
A Survey Coordinator's Manual to assist Managers to advocate the benefits of the survey to employees and answer any queries
10 Rules for Organisational Surveys to set out some of the rules necessary for Senior Management and HR Management to understand in order for the survey to be a success. These rules include: Objective Setting, Maintaining Confidentiality, Managing the Process, Turning data into information, Benchmarking and Action Planning
A sample "Letter from the CEO" explaining the purpose of the survey and encouraging participation

Stage 2: Administration

Printing, Programming and Testing

Once Quantum's programmers have developed the online survey instrument, it will need to be tested by a sample of employees to ensure that all features run smoothly within your organisation.

Quantum will then send you a link to the survey that will need to be sent to all employees invited to participate.

If hard-copy surveys are required, Quantum will print the finalised booklets and coordinate delivery to your organisation.

Deployment and Retrieval

Throughout the survey completion period, Quantum will ensure you are kept up to date with response numbers so that work areas with lower response rates can receive regular reminders.

Quantum's IT help desk is available to assist employees with any issues they may face while completing the survey.

Upon submission of completed surveys, responses are automatically transferred to Quantum's secure sever in Melbourne for compilation and analysis.

If hard-copy surveys are required, each survey will include a reply-paid envelope to enable anonymous feedback directly to Quantum.

Data Entry

This process is undertaken to a high degree of accuracy using programmes that monitor patterns to enable ongoing verification of data entry accuracy.

Stage 3: Analysis

Analysis and Interpretation

To learn more about reporting formats and analysis tools that you will receive during this stage of the project, please visit Survey Analysis.

Action Planning

Quantum has developed a unique Action Planning Process to help our clients utilise survey results and implement an ongoing program of continuous improvement. To learn more about the Action Planning process, please visit Action Planning.

Engagement | Culture | Effectiveness