Vision, Mission and Values

From our perspective, a great outcome was achieved with everything. You guys have been excellent!

Alexis Beckwith
Human Resources Director
AVIVA

Easygoing, approachable and highly aware of the clients’ needs.

Dianne Adamo
Senior Manager, Organisational Development
Savings & Loans Credit Union

Professional, client-focused, methodical.

Vicky Dimanopoulos
A/Employee Relations Manager
Insurance Commission of WA

Thanks for all your assistance over the past few months - it has been great to work with such an efficient and friendly bunch of people. Des - a special thanks for all you have done up here, it is going exceptionally well thanks to you and Ian - thanks for multiple emails with all the stats., impressive work.

Daryll Hinde
Office of the CEO
Gold Coast City Council

Thank you for your help in designing and analysing our survey data… it has proved to be an extremely useful and beneficial tool

General Manager, Human Resources
National Finance Company

The success of TAC Insurance was very much a team effort… I was fortunate in having a fine team working with me. Quantum's achievements are widely acknowledged outside of TAC Insurance and have played a major role in developing a very professional workforce.

Leon M L'Huillier
Ex-Chairman & CEO
TAC Insurance

Quantum's surveys are the BMW of the survey world.

Bill Brooks
General Manager, Service Centre
Suncorp - Metway

Quantum has done a great job in working with SA Water and delivering presentations to our senior managers. David has been highly regarded by the senior managers and his communication and explanations were clear and thorough

Human Resource Project Manager
South Australian Water Corporation

I am delighted with the partnership approach and feel of the service from Quantum. Thank you for the excellent support. Also with Quantum's service and pro-active approach. It's a pleasure to work with you.

Karen Buckingham
Senior Organisational Development Consultant
Western Power

Excellent work by the Quantum team in the face of some challenging circumstances.

Organisational Development Project Manager
NSW Energy Company

One of the best service providers I deal with. Always provide an excellent service, readily accessible and nothing is too difficult, Quantum does a fantastic job.

Mark Smith
Head of Business Services
Police and Nurses Credit Society

The service provided by all Quantum staff was exceptional. All staff were professional and responsive to my needs at all times. Congratulations.

Helen O'Reilly
Executive Manager, Employee Relations
NSW Teacher's Credit Union

Excellent. A dedicated, customer focused company, which delivers superior performance. Quantum is a wonderful company to work with. Requests are always met promptly, staff are accessible at all times, are responsive and deadlines are always met.

Kate Scott
Organisational Development Project Manager
CSL Limited

Vision-Mission-Valus

About Us

News

Abacus Convention Cairns, 2011

Quantum is pleased to again sponsor the Cafe Bar and an Exhibition Stand at the Abacus Convention 2011. This year's convention will be held in Cairns from 22-26 October at the Convention Centre. We look forward to meeting you all there!

Vision, Mission & Values

Vision

To continue to be a leader in the provision, analysis and interpretation of customised organisational effectiveness and customer satisfaction surveys through an ongoing commitment to research, innovative thinking and exceptional customer service.

Mission

To develop valid and reliable measurement and feedback tools that are the basis for delivering practical advice and implementing effective solutions.
To assist our clients in determining the unique factors which drive employee engagement within their organisation and are imperative to retaining and eliciting discretionary effort from employees.
To assist our clients in aligning their corporate culture by identifying areas within their organisation that are not operating in accordance with corporate vision and values.
To assist our clients in ascertaining where they stand relative to similar sized organisations within their specific industry sector by benchmarking performance on a range of non-financial Key Performance Indicators (KPIs).
To remain at the forefront of organisational behaviour research by utilising employee data to test theoretical hypotheses regarding issues of particular relevance.
To assist our clients in facilitating continuous improvement in their workplace through enhanced employee involvement and communication.

Values

Our business and reputation is built upon a culture that values and recognises the following behaviours and workplace characteristics:

Excellence

We strive for excellence in everything we do. We make every effort to ensure the quality, reliability and accuracy of our work and take pride in completing it to the highest of standards. We seek regular formal feedback from our clients and see it as a valuable opportunity for us to continuously improve.

Responsiveness

We recognise that being responsive to the needs of our clients – both external and internal – is at the heart of our success. We aim to exceed the expectations of our clients by responding to their requests and information needs promptly.

Simplicity

We do not make things more complicated than they need to be. We realise that simplicity is the key to efficiency and make every effort to ensure our thinking is based, first and foremost, on common sense. We ensure that our communication with colleagues and clients is straightforward and contains no ambiguity.

Innovation

We encourage, respect and foster suggestions for change and improvement made by all individuals. We enjoy new challenges and see them as an opportunity to continuously develop our skills and knowledge.

Integrity

We embrace and uphold the highest standards of personal and professional ethics, honesty and trust. We value and respect the privacy and anonymity of our clients and their employees.

Engagement | Culture | Effectiveness